Eduarda Ballester Dias

Head of Finance at Axur
Axur logo

Axur is a leading SaaS platform for monitoring digital risks on the internet.

Companies need to take consumer protection in the digital environment seriously.

The fact that criminals impersonate companies to deceive consumers can lead to much more than just financial losses. Attacks against the consumer’s digital experience have long-term effects, but they can also lead to heavy fines when personal data is involved.

Without comprehensively and persistently monitoring risk in digital channels, companies remain susceptible to a wide variety of brand and cyber risk events.

We shield our client brands from risks like fraud (phishing, malware or pharming), sales abuse (unauthorized sales or third-party sellers), brand misuse or fraudulent brand use (unauthorized brand usage in paid searches, fake social profiles, similar domain names or rogue mobile apps), issues of identity theft, data leakage as well as various executive and VIP threats and so on. 

Once we become alerted to a potential misuse of a client brand, we then present these risks to our customers for review directly on the platform. From there, the customer can choose if they want to react to this alerted content or just monitor without reacting. 

If they choose to act, then our reaction solutions include features such as the removal of infringing content, and if the customer wants to dig a bit deeper into further ways to protect its brand, we also offer services such as digital risk analysis.

The majority of our customers are enterprise and mid-market companies — focusing on e-commerce, retail and fintech — and these larger organizations are typically more exposed to digital risks that could harm their brand, considering their popularity and notoriety. 

Using Axur Platform, our customers are given an inherent ability to increase their bottom line; considering only legitimate uses of their brand will appear available online to the public, which diminishes the impact of illegal third-party sellers and subsequently helps drive in further e-commerce earnings.

More importantly, our platform also saves our customers a lot of time and helps them focus on what’s important to them – such as improving their products, services or enhancing operations – and remove some of the work being done by their anti-fraud and security teams. 

This becomes possible because customers can handle more threats, remove more fake advertisements, and improve overall customer and retailer satisfaction, with the latter knowing the seller on the other side is legit – for certain. Basically, the entire customer experience improves.

One of our main competitive advantages is the knowledge of the local market, something that global companies who try to enter the local market often lack. 

We sometimes say ‘Brazil is a laboratory’ of the global market because there is a lot of fraud, even very creative and sophisticated kinds. 

You really need to know the market in order to succeed here, and working together with Bright Data we have been able to corner off a large section of the Brazilian market, considering the full platform we provide, and we have been able to focus on improving our services further in the long-run.

To perform our operations, we collect public web data using artificial intelligence (AI), and we invest a lot in developing our AI capabilities. We currently have a team dedicated to this, and we invest in partnerships to advance this domain. 

We gather public web data using the Bright Data Residential, Datacenter and Mobile networks as well as the Web Unlocker. This web data is very important for our business.

And, I think data consumption is going to grow moving forward, and we need to be prepared. 

Here at Axur we actually saw growth in the past two years, maybe a bit different than what other companies experienced. Everyone moved online, something that was followed by more exposure and risks that needed to be monitored.  

We were actually well prepared to scale our operations and could keep up and continue to provide our services.

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Eduarda Ballester Dias

Head of Finance at Axur
Axur logo

Axur 是领航SaaS平台,主要监控互联网上的网络安全。

公司需要认真对待网络环境中的消费者保护。

犯罪分子冒充公司欺骗消费者不仅仅仅会导致经济损失。攻击消费者的网络体验带来的坏影响是长期的,还可能在私人数据泄露时导致巨额罚款。

如果不对数字渠道中的风险进行全面和持续的监控,公司在各种品牌和网络风险事件中很容易遭受损失。

我们保护客户品牌免受欺诈(网络钓鱼、恶意软件或域名欺骗)、销售滥用(未经授权进行销售或第三方卖家)、品牌滥用或欺诈性品牌使用(付费搜索中出现未经授权的品牌使用、虚假社交平台用户资料、相似域名或流氓移动应用程序)、身份盗用、数据泄露以及各种要员和 VIP 受到威胁等问题。

一旦我们注意到客户品牌的潜在滥用行为,我们就会将这些风险在平台上呈现,以便客户直接查看。通过平台,客户可以选择是立即对此警报内容做出反应,还是暂不反应只进行监控。

如果客户选择采取行动,那么我们的应对手段包括删除侵权内容等功能。如果客户想深入挖掘保护其品牌的更多方法,我们还提供数字网络风险分析等服务。

我们的客户主要是企业和中型市场公司,这些公司专注于电子商务、零售和金融科技。这些客户通常更容易面临损害品牌的网络风险,或招致恶名,或大受欢迎。

使用 Axur 平台,我们的客户会获得提高利润的源动力;考虑到只有对品牌合法使用才能让公众通过网络了解该品牌,这减少了第三方非法卖家的影响,也有助于促进更多的电商盈利。

更重要的是,我们的平台还为我们的客户节省了大量时间,并帮助他们专注于真正重要的事情——例如改进产品、服务或加强运营,并减轻客户反欺诈和安全团队的工作负担。

这一切成为可能,一定是建立在客户可以处理更多威胁,删除更多虚假广告,消费者和零售商的整体满意度(而后者知道面对的卖家是合法经营的)提高的基础上。能做到这些,基本上整体客户体验都会得到改善。

我们的主要竞争优势之一是对当地市场的了解,而这往往是很多试图进入当地市场的跨国公司所缺乏的。

我们有时会说“巴西是全球市场的实验室”,因为巴西市场存在很多欺诈行为,其中很多甚至是复杂且具有创意的。

想取得成功,你确实需要了解市场;考虑到我们提供的完整平台,与亮数据合作帮助我们成功垄断巴西市场的很大一部分,并且我们已经能够专注于如何从长远角度改善我们的服务。

为了顺利运营,我们使用人工智能 (AI) 采集公开网络数据,并投入大量资金开发我们的AI水平。目前我们有一个团队专门负责此工作,我们也在联系合作以推进该领域发展。

我们使用亮数据动态住宅网络机房代理移动网络以及亮网络解锁器采集公开网络数据。这些网络数据对我们的业务非常重要。

同时,我认为数据使用量将继续增长,我们需要做好准备。

在 Axur,我们确实看到了过去两年的增长,这点可能和其他公司的经历有些不同。每个人都转移到了网络上,随之而来的是更多需要监控的曝光和风险。

实际上,我们已经做好了扩大业务规模的准备,完全可以跟上大趋势并不断提供服务。

Getting started is easy!

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